dispute resolution
Alternative Dispute Resolution
In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or to the following alternative consumer dispute resolution entities (under of Law No. 144/2015, of September 8):
CNIACC - National Center for Information and Arbitration of Consumer Disputes
Faculty of Law of the New University of Lisbon
Campolide Campus
1099-032 Lisbon
Phone: 213 847 484
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org/
CIMAAL - Information, Mediation and Arbitration Center for Consumer Disputes in the Algarve
Ninho de Empresas Building, Estrada da Penha, 8005-131 Faro
Phone: 289 823 135
E-mail: support@consumidoronline.pt
Web: http://www.consumidoronline.pt/
Coimbra District Consumer Conflict Arbitration Center
Av. Fernão Magalhães, n.º 240, 1º - 3000-172 Coimbra
Tel.: 239 821 690 /289 / Fax: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: http://www.centrodearbitragemdecoimbra.com/
Lisbon Consumer Dispute Arbitration Center
Rua dos Douradores, 116, 2nd - 1100-207 Lisboa
Tel: 218 807 030 / Fax: 218 807 038
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: http://www.centroarbitragemlisboa.pt/
Porto Consumer Information and Arbitration Center
Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Phone: 225 508 349 / 225 029 791 / Fax: 225 026 109
E-mail: cicap@mail.telepac.pt
Web: http://www.cicap.pt/
Vale do Ave Consumer Dispute Arbitration Center / Arbitration Court
Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Phone: 253 422 410 / Fax: 253 422 411
Email: triave@gmail.com
Web: http://www.triave.pt/
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Braga
Rua D. Afonso Henriques, nº 1 (Ed. Parish Council of the Sé)
4700-030 Braga
Tel: 253 617 604 / Fax: 253 617 605
E-mail: geral@ciab.pt
Web: http://www.ciab.pt
Viana do Castelo
Av. Rocha Paris, nº 103 (Ed. Vila Rosa)
4900-394 Viana do Castelo
Tel: 258 809 335 / Fax: 258 809 389
E-mail: ciab.viana@cm-viana-castelo.pt
Web: http://www.ciab.pt/
Madeira Consumer Conflict Arbitration Center
Rua Direita, 27 - 1st Floor, 9050-405 Funchal
E-mail: centroarbitragem.sras@gov-madeira.pt
Web: www.srrh.gov-madeira.pt/Início/tabid/292/Default.aspx
For more information, consult the Consumer Portal at http://www.consumidor.pt/